Refund Policy
IVAMA follows a No Refund Policy for payments successfully made through the website or other authorized payment channels.
Once a payment has been successfully processed, the amount is non-refundable and non-transferable.
Duplicate Payment Exception
A refund will be considered only when the same payment has been made more than once due to a duplicate transaction.
In such cases:
- The duplicate payment must be reported to IVAMA.
- The user should provide the relevant payment or transaction details for verification.
- IVAMA will verify the transaction records.
- Once the duplicate payment is confirmed, the additional amount paid will be refunded.
- The refund will normally be processed through the original payment method.
- The time required for the refunded amount to reflect in the user's account may depend on the bank or payment gateway.
No Refund in Other Cases
Refunds will not be provided for cancellation, change of mind, non-participation, non-attendance, withdrawal, or any other reason after a successful payment.
Contact for Payment Issues
For duplicate payment or payment-related queries, please contact the IVAMA Team through the contact details provided on the website and share the relevant transaction information for verification.
IVAMA reserves the right to verify all refund requests before processing any eligible duplicate-payment refund.